Refund Policy

Effective Date: January 1, 2026

1. Our Commitment

At YardGuard Reviews Canada Inc., customer satisfaction is our top priority. We stand behind the quality of the products we review and recommend. This Refund Policy outlines the terms and conditions for returns and refunds.

2. Return Eligibility

2.1 General Return Policy

Products may be returned within 30 days of the original purchase date if they meet the following conditions:

• Product is unused and in its original condition
• All original packaging, manuals, and accessories are included
• Product has not been damaged due to misuse or improper installation
• Proof of purchase is provided

2.2 Non-Returnable Items

The following items cannot be returned:

• Products damaged due to user error or neglect
• Products with missing parts or accessories (unless defective)
• Products purchased more than 30 days ago
• Clearance or final sale items (marked as such at time of purchase)

3. Return Process

3.1 Initiating a Return

To initiate a return, please contact our customer service team:

• Email: returns@yardguardreviews.ca
• Phone: 1-800-YARD-GUARD
• Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

3.2 Return Authorization

You will receive a Return Authorization (RA) number and detailed return instructions. Please note:

• Returns without an RA number may not be accepted
• The RA number must be clearly marked on the outside of the return package
• RA numbers are valid for 14 days from the date of issuance

3.3 Shipping Returns

Customers are responsible for return shipping costs unless:

• The product is defective or damaged upon arrival
• The wrong item was shipped
• We arrange a product exchange

We recommend using a trackable shipping method and retaining your shipping receipt until the return is processed.

4. Refund Processing

4.1 Inspection Period

Once we receive your returned item, we will inspect it within 3-5 business days to ensure it meets our return eligibility criteria.

4.2 Refund Timeline

If your return is approved:

• Refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation once the refund is processed
• Depending on your financial institution, it may take an additional 5-10 business days for the credit to appear in your account

4.3 Partial Refunds

Partial refunds may be issued if:

• The item shows signs of use
• Original packaging is damaged or missing
• Accessories or manuals are missing

5. Exchanges

We accept exchanges for the same product if it is defective or damaged. To request an exchange:

• Contact customer service within 30 days of purchase
• Provide your order number and description of the issue
• We will arrange for a replacement to be shipped at no additional cost

6. Defective or Damaged Products

6.1 Reporting Issues

If you receive a defective or damaged product, please contact us immediately. We may request:

• Photos of the damage or defect
• Description of the problem
• Order number and purchase date

6.2 Resolution Options

For defective or damaged items, we offer:

• Full refund including original shipping costs
• Free replacement with expedited shipping
• Store credit for a future purchase

7. Warranty Claims

Many products come with manufacturer warranties. For warranty claims:

• Review the warranty information included with your product
• Contact us for assistance with warranty claims
• Warranty periods vary by product (typically 1-3 years)
• We will facilitate communication with the manufacturer

8. Canadian Consumer Rights

This Refund Policy does not affect your statutory rights under Canadian consumer protection laws. You may have additional rights depending on your province of residence.

9. Restocking Fee

We do not charge restocking fees for returns that meet our eligibility criteria. However, a restocking fee of up to 15% may apply for:

• Returns of opened electronic items
• Special order items
• Returns after 30 days (at our discretion)

10. Contact Us

If you have questions about our Refund Policy or need assistance with a return:

YardGuard Reviews Canada Inc.
Email: returns@yardguardreviews.ca
Phone: 1-800-YARD-GUARD
Address: 123 Garden Lane, Toronto, ON M5V 3A8, Canada
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST